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Last updated: June 15, 2026

Privacy Policy

How jupsend collects, uses, and protects your personal information.

Introduction

This Privacy Policy explains how jupsend ("jupsend," "we," "us," or "our") collects, uses, discloses, and protects information when you visit jupsend.com, create an account, or use our email campaign platform (the "Service").

By using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.

Information We Collect

We collect information in the following categories:

  • Account information — name, email address, password (stored securely), company name, and billing details when you subscribe.
  • Contact and campaign data — recipient names, email addresses, and other fields you upload or enter to run campaigns on your behalf.
  • Usage data — pages viewed, features used, campaign activity, IP address, browser type, device information, and timestamps.
  • Engagement data — opens, clicks, replies, bounces, unsubscribes, and other email interaction signals generated through campaigns you send.
  • Communications — messages you send to our support team, feedback, and survey responses.
  • Cookies and similar technologies — data collected through cookies, pixels, and local storage as described in the Cookies section below.

How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Service.
  • Process account registration, authentication, and subscription billing.
  • Send and track email campaigns you configure, including behavior-based follow-ups.
  • Generate analytics, reports, and deliverability insights for your campaigns.
  • Improve product performance, security, and user experience.
  • Respond to support requests and communicate service updates.
  • Detect, prevent, and address fraud, abuse, and technical issues.
  • Comply with legal obligations and enforce our Terms of Service.

Contact and Campaign Data

When you import contacts or create campaigns, you act as the data controller for that recipient information. jupsend processes that data on your behalf as a service provider to deliver the functionality you request.

You are responsible for ensuring you have a lawful basis to contact recipients, honoring opt-out requests, and complying with applicable email and privacy laws (including CAN-SPAM, GDPR, and similar regulations).

We do not sell your contact lists to third parties. We do not use your uploaded contacts to market unrelated products to your recipients.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and application to keep you signed in, remember preferences, measure performance, and understand how the Service is used.

You can control cookies through your browser settings. Disabling certain cookies may limit functionality. Our cookie banner lets you accept or customize non-essential cookies where required by law.

How We Share Information

We do not sell your personal information. We may share information only in these circumstances:

  • Service providers — trusted vendors who help us host infrastructure, process payments, send transactional email, provide analytics, or offer customer support, under contractual confidentiality obligations.
  • Legal requirements — when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of jupsend, our users, or others.
  • Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to continued protection of your information.
  • With your consent — when you direct us to share information or connect third-party integrations you authorize.

Data Retention

We retain account and campaign data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data, subject to legal retention requirements.

Backup copies and log data may persist for a limited period after deletion for security, fraud prevention, and disaster recovery purposes.

Security

We implement administrative, technical, and organizational measures designed to protect your information, including encryption in transit, access controls, and monitoring.

No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing or withdraw consent where applicable.

To exercise these rights, contact us at privacy@jupsend.com. We may need to verify your identity before fulfilling a request. You may also lodge a complaint with your local data protection authority.

International Data Transfers

jupsend may process and store information in countries other than where you reside. Where required, we use appropriate safeguards for cross-border transfers consistent with applicable law.

Children's Privacy

The Service is not directed to individuals under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be communicated through the Service or by email where appropriate.

Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at privacy@jupsend.com or visit https://jupsend.com.

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